Shipping and Delivery Policy

​Our shipping and delivery policy describes how we handle and carry out deliveries of our products to customers. Please read this policy carefully to understand our terms and expectations for shipping and delivery.

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1. Delivery methods: We offer different delivery methods depending on the destination, product and the customer's wishes. Common delivery methods include standard delivery and trackable delivery.

2. Delivery times: Delivery time varies depending on delivery method, destination and product availability. We strive to specify clear delivery times at the time of ordering. Please note that the delivery time can be affected by external factors such as e.g. weather conditions or transport problems.

3. Shipping costs: Shipping costs are calculated based on delivery method, destination and size/weight of the product. Any shipping costs will be detailed at checkout before completing the order.

4. Delivery Tracking: For some delivery methods, we offer tracking services so that you can follow your order during its delivery process. Tracking information will be provided after your order has been shipped via the PostNord App or by request from the customer.

5. Delivery Confirmation: Once your order has been delivered, we will send a delivery confirmation to the email address or phone number you provided when placing the order. Please check your inbox or spam folder for the delivery confirmation.

6. Incorrect deliveries: If you receive an incorrect product or your order is damaged on delivery, please contact our customer service as soon as possible to help with a solution. The burden of proof is on the recipient after the postman leaves the package at the recipient's front door/mailbox, and the recipient is responsible if it disappears afterwards.

7. Contact us: If you have questions or need additional information regarding our shipping and delivery policy, please contact our customer service. You will find our contact details on our website