At Valencia Cosmetica, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a refund under the following conditions: 

​

1. Eligibility for Refunds: To be eligible for a refund, the item must be unused, unopened, and in its original packaging. Any refund request must be made within 30 days from the date of delivery. Unfortunately, we cannot accept returns or refunds for products that have been opened, used, or damaged, unless the damage occurred during shipping.

2. Non-Refundable Items: Certain items are not eligible for a refund. These include gift cards, promotional or discounted products, and any item that has been opened or used. Additionally, returns requested after the eligible refund period will not be accepted.

3. Process for Requesting a Refund: To request a refund, customers must first contact our customer support team at [info@valenciacosmetica.com] and provide the order number along with the reason for the refund request. Once the request is reviewed and approved, we will provide return instructions, including the shipping address. Customers are responsible for return shipping costs unless the item was received in a damaged condition or was incorrect. Once we receive the returned item, it will be inspected to ensure it meets refund eligibility criteria. Customers will then be notified of the approval or rejection of their refund request.

4. Refund Processing Time: If a refund is approved, it will be processed within 30 business days and issued to the original payment method used for the purchase. Please note that processing times may vary depending on the payment provider or bank.

5. Damaged or Incorrect Products: If a customer receives a damaged or incorrect product, they must contact us at [info@valenciacosmetica.com] within 30 days of delivery. To expedite the resolution process, we may request clear photos of the damaged product and its packaging. After reviewing the case, we will either issue a full refund or send a replacement, including covering any return shipping costs if required.

6. Late or Missing Refunds: If a refund has been approved but has not yet been received after the stated processing time, we recommend checking with the payment provider or bank, as refund postings may vary. If the issue persists, customers can contact us at [info@valenciacosmetica.com] for further assistance.

7. Changes to the Refund Policy: Valencia Cosmetica reserves the right to update or modify this refund policy at any time without prior notice.

Any changes will take effect immediately upon posting on our website.For any additional questions or concerns regarding our refund policy, please reach out to us at [info@valenciacosmetica.com].